Refund policy

RETURN AND REFUND POLICY

At Sugrii, we strive to deliver the best in craftsmanship and quality, ensuring that each transaction on our website is smooth and satisfactory. We adhere to high-quality standards and take utmost care in packaging and delivering our products.

As a policy, we do not offer returns or exchanges on products that are delivered in perfect condition as per the order placed.

However, if the product you receive is wrongfully delivered (i.e., it does not match the order confirmation) or contains a genuine manufacturing defect, we are open to providing a full refund or re-fulfilling your order.

GENERAL

If you receive a wrong or defective product or experience damage in transit, please contact our customer care within 48 hours of delivery:

  • Phone: +91 9265676047 (between 11:00 AM to 7:00 PM IST)
  • Email: info@sugrii.com
    Please include your order number, date of transaction, delivery address, and images of the wrongfully delivered or defective item.

We advise checking the products upon delivery and noting any tampering, damage, or missing items on the delivery receipt provided by the courier partner.

Please retain the packaging of damaged products until our representative or insurance adjuster reviews the issue.

Our customer care team will look into the matter and respond within 48 working hours with a resolution.

EXCHANGE & REFUND POLICY

Given the handcrafted nature of our products, each return or exchange request is handled on a case-by-case basis. We reserve the sole discretion to determine the appropriate resolution based on the situation.

  • No refunds will be issued if the customer has provided incorrect or incomplete shipping details, if there have been three failed delivery attempts by the courier, or if the package is refused by the recipient.
  • Before accepting delivery, please ensure the merchandise is in good condition and has not been tampered with. If you believe the package was damaged in transit, retain the original packaging (including price tags, invoices, and labels) until we arrange for an inspection.

SALE ITEMS

Please note that sale items are not eligible for returns or exchanges.

Disclaimer:

All policies are subject to change without prior notice. 

In case of any conflict, the Terms & Conditions policy will prevail.